I want to book for something this week! Will you post my tickets?
If it's too late to get tickets to you by post, for most events we can offer Box Office Collection or Print At Home Tickets. The System will figure this out itself, you don't have to worry about this! Ticket[s] purchased 7 or more days before the event will be sent by CrowdSurge to your shipping address and will arrive at least 3 days before the event. Any sales less than 7 days before the event will be listed at the Venue, so please bring the credit card you used to purchase your tickets and photo ID to the Box Office.

Seat numbers allocated no less than 24 hours after purchase
For seat numbers that are allocated after purchase, please be aware that these are assigned on a first come first served basis to ensure that the allocation is as fair as possible. You will receive an email similar to your confirmation, but including the seat numbers that you have been assigned. As per the show details, we will not be able to refund or exchange tickets as placing an order means that you have accepted these terms.

I live outside the UK. Will you post my tickets?
Wherever possible, we arrange Box Office Collection for our customers from outside the UK.

How do I contact CrowdSurge?
Our general E-Mail is info@crowdsurge but check the contact page for more info.

How do I collect my tickets at the venue? Can someone else pick them up for me?
Box Office Collection means tickets will be waiting for you at the venue, usually an hour or so before the show starts. Sorry but for security, tickets can only be issued to the card holder, and you will need to take the card you booked with and your reference number when you pick your tickets up.

How do I get my tickets sent to a new or different address?
Please contact info@crowdsurge for address changes.

I have been sent the wrong tickets or the wrong number of tickets.
Please always check your tickets as soon as they arrive so we can try to sort out any problems. If anything seems to be wrong, please contact info@crowdsurge.com straight away.

What are your terms and conditions? Can I see them?
They are at the Terms And Conditions link at the bottom of the main page of the site.

Do you accept cash or cheque payments?
No sorry we don't.

Why do you charge a booking fee?
The booking fee is a set amount that we charge to cover all our processing fees, postage fees, running costs and everything else we need to keep CrowdSurge going!

I've never heard of CrowdSurge. Are you a proper ticket agency?
Yes we are. All our tickets are sourced directly from promoters and venues. We are not an auction site, and you won't find us selling tickets at ten times their face value. Check out our about page for more info.

How come you still have tickets when they are sold out elsewhere?
It's not unusual for different vendors to sell out at different times. This means that sometimes we will have tickets available that are sold out elsewhere. If this is the case, it's usually a good idea to book without delay. Chances are there will be other people looking for the same tickets, and they may be the last we have.

I've found a bug, what should I do?
E-mail us at tech@crowdsurge.com - email this address if you have any problems with processing your order as well.

If there is anything we have missed then please get in touch - info@crowdsurge.com